Refund policy
Return & Refund Policy
We want you to love your purchase. If you’re not completely satisfied, we’re here to help.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
- Items must be unworn, unwashed, and in original condition
- All original tags must be attached
- Item must be free of stains, odors, or damage
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
- Sale or discounted items (if you want stricter policy — optional)
- Gift cards
Refunds
Once we receive and inspect your return, we will notify you of the status.
If approved:
- Refunds are issued to your original payment method
- Please allow 5–10 business days for processing
Shipping costs are non-refundable
Exchanges
We currently do not offer direct exchanges.
If you need a different size or item:
- Please place a new order
- Return the original item for a refund
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- Or you received the wrong item
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with:
- Your order number
- Photos of the issue
We will make it right as quickly as possible.
Contact Us
For returns or questions, contact us at:
phlntrpyclo@gmail.com